In order to improve the communication between Care Provider, Staff and Service Users, Ulysses have developed a series of web portals.
These web portals, improve communication by giving read only access to things such as rotas and timetables, but also allowing the users to send requests, whether that be a carer requesting overtime or holidays, or a service user requesting additional care or making a complaint.
By Utilising this technology, Providers can manage, acknowledge and keep records of all communication quickly and easily, allowing focus to be on the service being provided.
Ulysses Staff Portals allow Carers the ability to do various tasks without the need to call the office and tie up Administrator time. They can:
- View Current Weeks Rotas and tasks
- View Previous Rotas and tasks
- View Available Shifts
- View Their Absences
- Make Requests for Holiday, Meetings, Additional Shifts.
Service User Portals
Service User Portals are available for the service users themselves as well as the Next of Kin if required and offer similar functionality as that of the carers. Service Users and their next of kin can:
- View Previous Timetables
- View Current Timetables
- View Completed Tasks
- Make requests for Meetings, Additional Care, Cessation of Care or even make compliments or complaints via the portal